{"id":51559,"date":"2019-04-18T10:48:18","date_gmt":"2019-04-18T17:48:18","guid":{"rendered":"https:\/\/heyletsmakestuff.com\/?page_id=51559"},"modified":"2024-07-26T14:58:34","modified_gmt":"2024-07-26T21:58:34","slug":"faq","status":"publish","type":"page","link":"https:\/\/heyletsmakestuff.com\/faq\/","title":{"rendered":"Downloads: Frequently Asked Questions"},"content":{"rendered":"\n

If you’re having an issue with a download, please read through the following frequently asked questions. We get hundreds of support emails and have found that most download issues can be solved using the instructions below. Thank you for helping us keep our inbox tidier! <\/strong><\/p>\n\n\n\n

Where to Find Free Downloads<\/h2>\n\n\n\n

Many of the files at Hey, Let’s Make Stuff are available to you for free in exchange for your email address. You’ll be added to my fun email community, where you’ll get access to new free files, post updates, giveaways, and all sorts of awesome deals. You can unsubscribe at any time and we never sell your information. <\/p>\n\n\n\n

The download box looks like this:<\/p>\n\n\n

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\"Download<\/figure><\/div>\n\n\n

All you have to do is enter your name and email address and click Send the Freebie. It will be delivered to your inbox!<\/p>\n\n\n\n

If it doesn’t work, try a different browser<\/strong>. Still not working? Try a different device<\/strong>. <\/p>\n\n\n\n

The pop-ups are designed to work on mobile, but occasionally people have trouble with their phones but can make it work on a desktop or laptop computer.<\/p>\n\n\n\n

What if I Don’t Get the Email with the File?<\/h2>\n\n\n\n

If you did not get the email, first check your email’s spam folder<\/strong>.<\/p>\n\n\n\n

If you are using Gmail, check your Promotions tab<\/strong>.<\/p>\n\n\n\n

Sometimes readers input the wrong email address into the form (it happens often!). Go back to the form and try it once more<\/strong>. <\/p>\n\n\n\n

Also make sure to add hello@heyletsmakestuff.com to your safe senders<\/strong> list<\/strong>.<\/p>\n\n\n\n

When I Click the Download Button in the Email, Nothing Happens<\/h2>\n\n\n\n

Some mobile devices do not handle download links very well.<\/strong> I suggest using a desktop\/laptop computer if possible.<\/p>\n\n\n\n

You should receive an email with a button to download the file you requested. Click the button that says “Download your free file here!”<\/p>\n\n\n

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Button on a web page that says, \\\"Download your free file here!\\\"<\/figure><\/div>\n\n\n

When you click the button, sometimes it doesn’t seem like anything is happening. Or a blank page opens in your internet browser. Often, something DOES happen, you just don’t see it. <\/strong><\/p>\n\n\n\n

After clicking the button on a desktop\/laptop computer, check your desktop, downloads folder, and documents folder. If you still don’t see it, do a search on your computer for a zip that starts with HLMS<\/strong>. <\/p>\n\n\n\n

After clicking the button on a mobile device, check your Files or Downloads folder. <\/p>\n\n\n\n